Our customer’s privacy is very important to us and we are committed to ensuring that your privacy is protected. As such we take certain measures here at Rugrats Rugby Ltd to ensure that you are protected, and we are transparent in how your data is collected and used.
Rugrats Rugby may make changes to this policy from time to time and these changes will be reflected in this policy, so please ensure you check this page regularly to ensure that you are happy with any changes we put in place. This policy is effective from March 2021.
What information we collect
We may collect the following information either direct on through our website and social channels or via our software provider for booking and class management:
- name contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with your information
Our primary goal in collecting personal information from you is to provide you with a streamlined process while using our website and booking systems and allow us to develop new products and services which are relevant to customers like you.
As such we may use the information collected in the following ways:
- Record keeping for classes and merchandise sales
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
It is Rugrats Rugby company policy that you will subscribe to a monthly recurring plan for the payment of your classes. This financial data is held via our payment provider Stripe. Rugrats Rugby have the ability to amend your subscription, but do not store your financial data.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Upon signing up as a customer you opt in to allow us to process your booking and become a member of our programme, but equally you have to right to opt out of receiving booking confirmation and marketing from Rugrats Rugby. You can simply reply to one of the emails you have received from us with the words opt out to prevent further communications of that manner.
You will also be able to Unsubscribe from our e-newsletter by selecting the Unsubscribe feature which will be included at the bottom of each of our newsletters.
Right to Erase
You have the right to have your information erased from our systems and upon us receiving this request we will process this for you. Please note if you are a customer who wishes to continue within the programme then we do need to safely secure your details so that you are able to process an online booking for our classes.
You may request details of personal information which we hold about you under the GDPR Act. A small fee will be payable. If you would like a copy of the information held on you, please write to:
Rugrats Rugby Ltd
International House, 61 Moseley Street, Manchester. M2 3HZ
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.